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Shipping Policy

Economy Shipping

Express Shipping

Shipping Restrictions & Important Information

• We ship to residential addresses only. We do not ship to P.O. Boxes.

• FedEx does not deliver to USPS P.O. Boxes or Amazon Lockers. Delivery to certain private third-party package locker services may be available.

• Deliveries are not made on public holidays.

• We currently ship to all 50 U.S. states. Shipping to Puerto Rico is not available.

Additional Shipping Services

Signature Required

Additional fee: $8.00

If you prefer to sign for your order in person, you can select the Signature Required option at checkout where available.

We recommend this service for high-value orders or whenever you would prefer additional confirmation that your package has been received.

Please note that if an order does not require a signature and the carrier confirms that it was successfully delivered to the shipping address provided, our ability to assist with a missing package may be limited.

Carbon-Neutral Shipping

Additional fee: $2.00

We partner with Carbon Click to give customers the option to offset carbon emissions associated with shipping their orders.

At checkout, you can select “Offset My Carbon Emissions” and contribute an additional $2.00 toward carbon credits. After applicable processing fees, the remaining contribution is distributed between selected local forest regeneration or conservation projects and high-impact international clean energy projects.

Where Will My Order Ship From?

Your order will be shipped from our location in [State, USA].

Is the Packaging Discreet?

Yes. We understand how important privacy is when ordering adult products.

Your order will arrive in a plain box or shipping bag with no branding, adult product descriptions, or other identifying marks on the outside of the package.

This helps keep the contents of your order private throughout the delivery process.

My Package Says “Delivered,” but I Haven’t Received It. What Should I Do?

If your tracking information shows that your package has been delivered but you cannot locate it, please contact us as soon as possible.

Under FedEx requirements, a delivered-but-not-received inquiry must be submitted within 7 days of the delivery scan. If you contact us after this period, we may be unable to open an investigation with the carrier or provide further assistance or compensation.

Once you report the issue to us, we will contact the carrier and request an investigation. The carrier may review the delivery details and provide available proof of delivery, including delivery photos where available.

Please note: If the carrier confirms that your order was successfully delivered to the correct address but the package cannot subsequently be located, for example, because it was stolen after delivery, Echobae and the shipping carrier cannot accept responsibility for the loss.

For additional protection, we recommend selecting Signature Required at checkout.

FAQ

How long does shipping take?

Once your doll has been shipped, delivery usually takes 3–7 days, depending on the time required for customs clearance.

How long will it take to receive my sex doll?

After you place your order, production and shipping usually take around 2–3 weeks. In most cases, you can expect to receive your doll within approximately 3 weeks of placing your order.

Production may occasionally take longer due to high order volumes or if a doll does not pass our quality inspection and needs additional work.

If your order is delayed, we may include complimentary items such as an extra wig, clothing, or even an additional doll head as a courtesy.

Will my sex doll be shipped discreetly?

Yes. Your privacy is extremely important to us.

Every Echobae sex doll is shipped in discreet, unmarked packaging with no brand name or information about the contents shown on the outside.

Your purchase remains private from the time it leaves our facility until it reaches you.

Can I pick up my sex doll instead of having it delivered to my home?

Yes. If you prefer not to have your order delivered directly to your home, you may be able to arrange pickup at a local FedEx or UPS location.

Please contact us before shipment so we can confirm whether this option is available for your order and destination.

Will I have to pay import duties or customs fees?

Some international shipments may be subject to import duties, customs fees, or local taxes charged by the destination country or region.

Echobae covers the applicable shipping charges paid to the carrier as specified for your order. Any import duties, customs taxes, or other fees imposed by local authorities are the responsibility of the customer.

We are unable to pay or reimburse import taxes on behalf of customers.

Do you accept returns?

Due to the personal and intimate nature of our products, we do not accept standard returns.

Every doll goes through a detailed inspection and testing process before shipment to help ensure that it meets our quality standards.

If your doll arrives damaged or defective, please contact us within 24 hours of delivery at:

support@echobae.com

Our customer service team will review the issue and assist you with the next steps.

What is your refund policy?

For custom-made products, the following cancellation fees apply:

• Cancellation within 7 days of placing the order: 25% cancellation fee

• Cancellation between 7 and 14 days: 50% cancellation fee

• Cancellation after 14 days: cancellations are no longer accepted

For in-stock products, all sales are final due to the nature of the products. Finished products are non-refundable.

Can I cancel my order?

For custom-made products, once production has been confirmed and started, cancellation will be subject to the applicable customization and cancellation fees.

For in-stock products that have not yet shipped, you may cancel your order within 24 hours of placing it.

To request a cancellation, email support@echobae.com and include your order number.

Because our products are intimate personal-use items, all sales are final once the order has been completed and shipped. For health, hygiene, and safety reasons, we do not accept returns or exchanges and do not provide refunds or store credit, except where required by applicable law.

Do you offer installment payment plans?

Yes. Echobae offers installment payment options to make higher-value sex dolls easier to purchase.

Eligible customers may receive their order while paying for it over time, subject to approval by the payment provider.

Who provides the installment payment plan?

Our installment payment option is provided by Klarna, a third-party payment service.

Klarna allows eligible customers to split their purchase into payments while still receiving applicable prices and promotional offers.

Orders are processed and shipped according to our normal order procedures and remain subject to our 24-hour cancellation policy where applicable.

Klarna financing and credit products are subject to approval. Where applicable, credit accounts are issued by WebBank, Member FDIC.

Still have questions?

If you cannot find the answer you need, please contact us by email or Live Chat.

Our customer service team will be happy to help with questions about shipping, delivery, payments, cancellations, or your sex doll order.