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Privacy Policy

Our Privacy Commitment: We will never disclose information about your purchases, browsing activity, or interests related to adult products to external marketing platforms, social networks, or third-party data analytics companies.

1. Information We Collect

We collect only the information reasonably necessary to process transactions and provide our services.

1.1 Information You Provide to Us

Account Information:
When you create an account, we may collect your email address and an optional username. We recommend using a username that does not contain your real name if you prefer additional privacy.

Order Information:
We collect the recipient’s name, shipping address, and telephone number as necessary to process and deliver your order.

Payment information is transmitted directly to our payment service providers through encrypted channels. Echobae does not store your complete credit card number or payment account password.

Customer Service Communications:
We may collect information you voluntarily provide when contacting us by email or live chat, including your order number, screenshots, questions, and other information necessary to assist you.

1.2 Information Collected Automatically

Device and Browsing Information:
When you use our Website, we may automatically collect certain technical information, including your IP address, browser type, operating system, access time, and browsing activity, such as the product pages you visit.

Cookies:
We use essential cookies to support functions such as keeping you signed in and remembering items in your shopping cart.

You may disable cookies through your browser settings, although doing so may affect certain Website functions.

1.3 Sensitive Personal Information

We do not intentionally collect highly sensitive personal information such as your sexual preferences or health information.

If you voluntarily provide such information while communicating with our customer service team, we will use it only to respond directly to your request and will anonymize it after the conversation is completed.

2. How We Use Your Information

We use your personal information only for specific business and legal purposes.

We will not use your email address or phone number for marketing communications unless you have actively chosen to receive promotional or new-product updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email.

3. How We Share Your Information

We share personal information only when necessary and under the circumstances described below.

3.1 Service Providers

Payment Processors:
We may work with payment providers such as Stripe, PayPal, or local payment gateways. They receive only the information necessary to process your transaction.

Shipping Carriers:
We may provide necessary delivery information, including the recipient’s name, shipping address, and telephone number, to carriers such as DHL, UPS, USPS, or SF Express.

Our agreements with service providers prohibit them from using this information for unrelated purposes.

Age Verification Services:
Where required by applicable law, we may use a third-party service to verify your age, including through identity document verification. Where applicable, such providers are required to delete identification images after the verification process is completed.

3.2 Legal Requirements

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with legal proceedings, subpoenas, court orders, or other lawful requests;

• Protect the rights or property of Echobae; or

• Protect the personal safety of our customers or the public in an emergency.

3.3 Business Transfers

If Echobae is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.

Where required, we will notify you before such a transfer and require the receiving party to continue protecting your information in accordance with this Privacy Policy.

4. Data Storage and Security

Where Your Data Is Stored

Your personal information is stored on secure servers located in [Country, e.g., United States / Germany / Singapore].

For international orders, cross-border transfers of personal information will be handled in accordance with applicable data protection laws, including the use of Standard Contractual Clauses where required.

How Long We Keep Your Information

We retain order information for 3 years where necessary to meet tax and accounting requirements.

Account information will be deleted within 30 days after we receive and process a valid account deletion request.

Customer service chat records are automatically anonymized every 90 days.

Security Measures

We use technical and organizational measures designed to protect your personal information, including:

• TLS 1.2 or higher encryption (HTTPS) on all order and checkout pages;

• Restricted internal access to personal information;

• Two-factor authentication for authorized employees with access to sensitive data; and

• Separation of customers’ full names and specific product purchase information in unencrypted logs.

No method of transmitting information over the Internet can be guaranteed to be completely secure. If a data breach occurs, we will notify affected users and the appropriate regulatory authorities within the period required by applicable law, where notification is legally required.

5. Your Privacy Rights

Depending on where you live, applicable privacy laws, including the GDPR, CCPA, and PIPL, may provide you with certain rights regarding your personal information.

These may include:

Right of Access:
You may request a copy of the personal information we hold about you.

Right to Correction:
You may request that inaccurate personal information be corrected.

Right to Deletion:
You may request deletion of your account and personal information, subject to information we are legally required to retain, such as certain tax or transaction records.

Right to Restrict Processing:
You may ask us to temporarily restrict certain processing activities, including while the accuracy of your information is being reviewed.

Right to Data Portability:
Where applicable, you may request the personal information you provided to us in a structured, commonly used format.

Right to Object:
Where applicable, you may object to certain processing activities, including certain forms of automated decision-making.

Right to Withdraw Consent:
Where we process your information based on consent, such as for marketing emails, you may withdraw that consent at any time.

How to Exercise Your Rights

Please contact us at support@echobae.com.

To verify your identity, we may ask you to provide information such as your order number or registered email address.

We will respond to verified requests within 30 days, free of charge, unless applicable law permits otherwise.

6. Children’s Privacy

The Website and all products sold by Echobae are intended exclusively for adults.

We do not knowingly collect personal information from anyone under the age of 18, or under the applicable legal age of majority in their jurisdiction.

If we discover that we have collected personal information from a minor, we will take steps to delete it promptly.

7. Third-Party Links

Our Website may contain links to third-party websites, including payment gateways, shipment tracking services, or adult community websites that you choose to visit.

These websites operate under their own privacy policies and practices. Echobae is not responsible for the privacy practices, content, or activities of third-party websites.

8. International Users

If you access our Website from the European Union, United Kingdom, California, or another jurisdiction with specific data protection requirements, additional privacy rights may apply to you.

International Data Transfers

Your personal information may be transferred to and stored in [Country Where Servers Are Located], where data protection laws may differ from those in your country.

Where required, we use appropriate legal safeguards, such as the European Commission’s Standard Contractual Clauses or other recognized transfer mechanisms.

Complaints

If you believe we have not properly handled a privacy request, you may have the right to lodge a complaint with the relevant data protection authority in your country or region, such as the ICO in the United Kingdom or CNIL in France.

9. Cookie Policy

You can block or manage cookies through your browser settings. Please note that disabling essential cookies may prevent certain Website functions, including checkout, from working properly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, such as significantly expanding the types of personal information we collect, we will provide notice through the Website or your registered email address at least 30 days before the changes take effect, where required.

The updated version will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:

Email: support@echobae.com

Thank you for choosing echobae.com.

Sincerely,

The Echobae Teams